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DA-led NMB only metro to have increased resident satisfaction

BY Nqaba Bhanga, DA EC Provincial Leader and Premeir Candidate

The Nelson Mandela Bay Municipality under the leadership of Athol Trollip and the previous DA-led coalition government is the only metro in the country that improved its score on the South African customer satisfaction index (SA-csi) barometer in 2018.


This week a Businesstech report on the "Best and Worst Municipalities in South Africa 2018” identified NMB as the only metro to show any improvement.


The only metro to have increased its SA-csi score in 2018 is Nelson Mandela Bay – increasing from 59.0 to 61.9 year on year.


This also places NMB in second place behind the City of Cape Town, also a DA-led metro.


Nelson Mandela Bay also increased the performance of its complaint handling in 2018 – by 3 index points.


In 2017 NMB was the second most trusted metro in the country and according to the barometer, trust in has delivered a stable performance in relation to the achievement in 2017.


All of these successes were achieved in 24 months under the leadership of Athol Trollip and the DA-led coalition government.


The ANC-led coalition of corruption now governing our City will undo all of this wonderful work done by the DA-led administration. The ANC will yet again seek to loot the coffers of the Metro and this will lead to a total breakdown in service delivery and ultimately trust and satisfaction.


The DA is the only party that can bring the real change that will ensure one South Africa for all, and the Metro’s achievement while under a DA-led administration proves this.

 October 02, 2018
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